Terms & Returns
Welcome to Human, Pets & Home EU. We bring together useful, thoughtful products for people, pets, and homes — operated by Yuvicorn Global Company SRL.
Company details
Yuvicorn Global Company SRL
Avenue Kersbeek 308
1180 Uccle, Belgium
Company number: 1035.765.604
VAT: BE1035765604
Phone: +32 2 886 05 57
Email: eu@yuvicorn.com
Where we deliver
We currently ship to: Austria, Belgium, France, Germany, Ireland, and the Netherlands.
Orders and processing
All orders are processed within 1–3 business days after payment confirmation. Orders are shipped from Belgium with tracking via carriers such as bpost, Deutsche Post, and PostNL.
Estimated delivery times after dispatch:
- Belgium: 2–4 business days
- Netherlands, Germany, France: 3–6 business days
- Austria, Ireland: 4–8 business days
Delivery times are estimates and not guaranteed. Delays may occur due to carrier capacity or public holidays.
Your right to withdraw (EU consumers)
Under EU consumer law, you have the right to withdraw from your order within 14 days of receiving your goods — no reason needed. To exercise this right, contact us at eu@yuvicorn.com before the 14-day period expires.
Once we receive your withdrawal notice, you have a further 14 days to return the item(s). We will refund your order within 14 days of receiving the returned goods or proof of return — whichever comes first. Refunds are issued to your original payment method.
Returns — conditions
Items must be returned in their original condition and packaging. We reserve the right to reduce your refund if the item has been used beyond what is necessary to assess its nature and function.
Certain items cannot be returned for hygiene or safety reasons once opened. These are clearly marked on the product page.
Return shipping costs
Return shipping costs are at the customer's expense, unless the item is faulty, damaged, or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in return transit.
Faulty, damaged or incorrect items
If you receive a damaged, faulty, or incorrect item, please contact us within 30 days at eu@yuvicorn.com with a photo and your order number. We will arrange a free return and offer a replacement or full refund.
EU two-year legal guarantee
All products are covered by the mandatory two-year legal guarantee under EU Directive 2019/771. If a product is defective or non-conforming within two years of delivery, you are entitled to repair, replacement, a price reduction, or a full refund.
Refund timing and method
Approved refunds are processed within 14 days and returned to your original payment method (credit/debit card, PayPal, etc.). Processing times may vary depending on your bank or payment provider.
Questions and complaints
We take every complaint seriously. If something is not right, contact us at eu@yuvicorn.com with your order number and a description of the issue. Our team responds within 12 hours.
If we are unable to resolve your complaint, EU consumers may use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
These terms apply alongside your statutory consumer rights and should be read together with our Privacy Policy, Refund Policy, and Shipping Policy.